Refund policy

Return Policy 

Please read the below information before requesting a return:

We understand that sometimes a product may not be exactly what you were hoping for. Therefore, we offer free returns for online store credit only, no exchanges. Returns must be requested by sending an email to info@ggraine.com within 14 days of the delivery date.  

To be eligible for a return, the product must be in the same condition you received it, unworn/unused. You will also need the receipt or proof of purchase. Once a return is approved and you are emailed a return label, the package must be in USPS' possession within 1 week.

If items are returned after 30 days, return shipping will be paid by the customer within three business days or the item(s) will be donated to a non-profit organization.

A store credit code will be emailed to the email address on file within 7-12 business days after we receive the returned item.

 

INTERNATIONAL ORDERS

We currently do not accept international orders, therefore international returns and exchanges are currently not accepted.

 

START A RETURN

Start a Return: 

Send an email to: info@ggraine.com with your proof of purchase (order number and confirmation email).

 

FINAL SALE ITEMS

Please read product description for indication of a final sale item. Customized products are not eligible for return and are considered final sale.

All purchases during sales are final sale and cannot be returned.

Returns on gift card purchases are not accepted.

 

BUNDLES

Bundled sets must be returned as a full set.

 

BROKEN ITEMS

If an item arrives broken or damaged, please send us an email with your order number and a photo of the damaged product to receive a replacement or refund.

 

POST RETURN APPROVAL

If your return is approved, we will send you a return shipping label for free, as well as specific instructions on how and where to send your package. Returns are processed within 7-12 days of arrival to our facility.

 

UNAPPROVED RETURNS

Items sent back to us without an approval of return will not be accepted and will not be refunded or sent back. Returned items that show visible wear or tear are not eligible for refunds.

 

ADDITIONAL INFORMATION

Please note that original shipping fees will not be refunded for returns. Each order is allowed one return.

 

Some restrictions may apply.

If more than 15 business days have passed since we’ve approved your return, please contact us at itsginafallon@gmail.com.